Velmore Living
Last Updated: May 2026
1. Introduction
Velmore Living ("we", "our", or "us") provides interior design and renovation services across Delhi NCR. This Privacy Policy describes how we collect, use, and protect information when you use our website (velmoreliving.com) or our Android application ("Velmore Living App").
By using our services, you agree to the practices described in this policy.
2. Information We Collect
Information you provide directly:
- Name
- Mobile phone number
- Email address
- Property details (city, area, flat type)
- Project requirements and preferences
- Communication preferences
Information collected automatically (Website):
- Browsing behavior and page visits
- Device type, browser, and IP address
- Analytics data via cookies and third-party tools
Information collected automatically (Android App):
- Phone number used for OTP-based login (via Firebase Authentication)
- Project progress data you view or interact with
- Device identifiers and app usage data
- Push notification tokens (for project update alerts)
Permissions the Android App may request:
- Camera / Photo Library — to upload project photos or reference images
- Notifications — to send project milestone and update alerts
- We do not collect precise location, contacts, or any data not described above.
3. How We Use Your Information
- To respond to inquiries and schedule consultations
- To verify your identity via OTP login (Android app)
- To display your project progress, milestones, and updates
- To send service updates, project alerts, and relevant communications
- To improve our website and app experience
- To share relevant service recommendations or offers
- To fulfill legal or regulatory obligations
4. Sharing of Information
Velmore Living does not sell personal information.
We may share limited information with:
- Firebase / Google — for authentication, database, storage, and notifications (Google Privacy Policy applies)
- Trusted service providers — vendors, consultants, or project partners, only as necessary to fulfill services
- Legal authorities — if required by law or to protect rights and safety
- All third-party providers are contractually required to handle data securely and only for the purposes we specify.
5. Firebase and Third-Party Services
Our Android app uses Firebase services provided by Google, including:
- Firebase Authentication (phone OTP login)
- Cloud Firestore (project data storage)
- Firebase Storage (project photos)
- Firebase Cloud Messaging (push notifications)
- Google's data handling practices are governed by the Google Privacy Policy.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Upon deletion request, we will remove your personal data within 30 days unless retention is required by law.
7. Data Security
We implement reasonable technical and organisational measures to protect your information, including encrypted data transmission (HTTPS/TLS) and secure cloud infrastructure. However, no system is completely secure and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.
9. Cookies (Website)
Our website may use cookies and analytics tools (such as Google Analytics) to:
- Understand website traffic and usage patterns
- Improve website performance and user experience
- You may disable cookies through your browser settings. Disabling cookies may affect some website functionality.
10. Third-Party Links
Our website and app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.
11. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Withdraw consent for data processing where applicable
- To exercise any of these rights, contact us at the details below.
12. Contact Form and Communication Consent
By submitting an inquiry form or registering on our app, you consent to Velmore Living contacting you via phone, WhatsApp, SMS, or email regarding your project inquiry, consultations, offers, and relevant service updates. Your information will be handled in accordance with this Privacy Policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or app after changes constitutes acceptance of the updated policy.
14. Contact Us
Velmore Living
Email: contact@velmoreliving.com
Website: https://velmoreliving.com